FAQs

Frequently Asked Questions (FAQs)

1. Do you ship worldwide?

Currently, we only ship to the United States.

We do not deliver to other countries or regions at this time.

 

2. How long will it take to receive my order?

Your total delivery time includes Processing Time + Shipping Time.

  • Processing Time: 12 – 25 days (each dress is made to order) 
  • Shipping Time:                   

                                  Standard Shipping (Free): 12 – 25 days (via USPS, YunExpress)

                                  Expedited Shipping ($39.9): 7 – 12 days (via UPS, DHL, FedEx)

You’ll receive a tracking number via email once your order ships.

 

3. How can I track my order?

Once your order has been shipped, you’ll receive a shipping confirmation email with a tracking number.

You can also log in to your account on our website to check your order status anytime.

 

4. Do you accept returns or exchanges?

Yes, but only for standard-size wedding dresses.

  • Standard Size Dresses: Return requests are accepted within 14 days after delivery.
  • Custom Size Dresses: Because they are made according to your measurements, custom-size orders cannot be returned or refunded.

Returned dresses must be unused, unwashed, and in their original packaging.

For full details, please see our Returns & Refund Policy.

 

5. Can I cancel or change my order?

If you wish to cancel or modify your order, please contact us within 24 hours after placing it.

Once production starts, cancellation or changes may not be possible.

 

6. Are there customs or import taxes?

In most cases, U.S. customers do not need to pay import tax, as our logistics partners handle customs clearance.

However, in rare cases, customs may charge duties or taxes — these are the responsibility of the customer.

For more details, see our Customs & Import Tax Policy.

 

7. How do I find my correct size?

Please refer to our Size Chart on each product page and measure yourself carefully before placing your order.

If your measurements fall between two sizes, we recommend choosing the larger one or selecting a custom size option.

 

8. What payment methods do you accept?

Currently, we accept PayPal only.

PayPal allows you to complete your purchase securely using your PayPal balance, linked credit/debit card, or bank account.

You don’t need a PayPal account — simply select “Pay with Debit or Credit Card” on the checkout page.

All payments are processed in USD through a secure, encrypted gateway.

Your financial information is never shared with Bridevia.

 

9. Will the dress look exactly like the photos?

Yes, all our dresses are made according to the design shown in the photos.

Please note that slight color variations may occur due to lighting or monitor differences.

 

10. How can I contact you?

You can reach our customer service team at:

📍Address: Room 1406, North Building, East Zone, Jiayuan Plaza, Yancheng City, Jiangsu Province, China

📞Phone: +86 15051087285

📧Email: support@bridevia.com

Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)